Jumpy SIM

Account

Can I use my existing account to sign in to the JumpySIM website?

"No, you will need to register a new account for JumpySIM. This process will take just a few minutes to complete.

*We will only use your email for logging in, so you don't need to remember another password.*"

I did not receive a verification code by email.

JumpySIM asks that you verify your email address when you sign-up via an email verification code. Occasionally, these verification code emails are blocked by either your email server, firewall, email provider, or email client. Below are some steps to help prevent this behavior:

- **Add the following email address: noreply@gigs.com as a Safe Sender or Trusted Sender to your email client.**

- **Check your Spam or Junk folder** - Your ISP or corporate domain may be configured to deliver commercial mail to your Spam or Junk folder by default.

- **Check for typos -** Check the spelling of the email address. If there was a typo, request another verification email to be sent to the correct address.

The verification code I received by email does not work.

Please try to resend the verification code to your email address by clicking the 'Resend Security Code' button. Upon delivery, use the latest code.

How do I find my JumpySIM phone number?

Once you have successfully purchased your plan, your phone number will be displayed in the following locations:

1. In the confirmation email that you will receive after your service has been activated.

2. Under the “Plan details" section in the MyJumpy portal.

Where do I find the ICCID?

The ICCID can be found on the following 2 locations on the plastic card where your SIM card is attached:

1. On the back of the larger plastic card under the bar code.

2. On the SIM card itself.

Activation

Where do I find the ICCID?

The ICCID can be found on the following 2 locations on the plastic card where your SIM card is attached:

1. On the back of the larger plastic card under the bar code.

2. On the SIM card itself.

When will my plan be activated?

Generally the activation process can take up to 30 minutes before your SIM is fully connected on the network. If after 30 minutes you are not connected, try turning off and on your device. In rare cases activation can take up to 24 hours. You will receive a confirmation email once your service is activated and providing your new mobile number once it is fully connected.

If your service still isn't connected after 24 hours please contact our team at support-us@jumpysim.com.

Where do I find the IMEI number?

The IMEI number can generally be found near the barcode on your device's original box or in the information menu of your device.

How do I activate my SIM

Please go to the JumpySIM portal in your web or mobile browser and follow the setup instructions.

How do I add an additional service to my existing JumpySIM account?

To add an additional service to your existing JumpySIM account, first log in to your MyJumpy account. Once logged into your MyJumpy account, select ‘Mobile’ from the menu on the left then select ‘+ Add SIM’. Follow the steps to activate the plan. Once these steps have been completed you will see a pending plan under 'Orders' in you MyJumpy account. Click on 'Activate SIM' and follow the steps to complete the activation process.

Connectivity

What type of networks does JumpySIM support?

In the US, JumpySIM service operates on 4G & LTE networks when using an AT&T compatible device.

Where can I check JumpySIM network coverage?

"Your plan is provided by the domestic AT&T network. You can see the network coverage using the links provided below. Please note that exact coverage (by street) may vary based on external factors.

https://www.att.com/maps/wireless-coverage.html"

Can I make calls & texts to another country while I'm traveling?

Your JumpySIM includes talk, SMS & data roaming for use within Canada and Mexico. There are no roaming capabilities to allow the service to work in other countries.

General

How do I update the email address associated with my JumpySIM account?

At the moment, it is not possible to change the email address associated with your account.

Does my SIM card expire after a certain period of time?

If the JumpySIM card is not activated within 180 days from the date of purchase, your SIM card may expire. Please be sure to activate your SIM card within 180 days from the date of purchase.

I lost my SIM card.

Please contact our Customer Support team via web chat or email and they will be able to assist you. Our contact details can be found in the contact us section of this webiste.

Why does my SIM Card have AT&T branding?

JumpySIM uses the AT&T infrastructure so it is possible that the SIM card you receive will have AT&T branding. Please note you will need to contact JumpySIM directly for any enquiries or troubleshooting.

Where do I find the IMEI number?

The IMEI number can generally be found near the barcode on your device's original box or in the information menu of your device.

Payments

Does JumpySIM charge any activation fees?

No. We do not charge any activation fees, or any cancellation fees after your minimum subscription period has ended.

What is the minimum subscription period for JumpySIM?

The minimum subscription period for JumpySIM is 30 days.

When will I get billed?

You will get billed immediately when you first purchase a plan, and afterwards every 30, 90, 180 or 360 days depending on your plan selection from the date of your first purchase.

Is my payment safe?

Yes, all payment processing is done by a reputable third-party credit card processor who offer the following security measures:

- **PCI Service Provider Level 1 Certification** - The highest level of certification in the payments industry.

- **Encrypted Data and Communication** - The service uses PGP keys for safe communication.

- **Money Transmitter Licenses** - The service complies with legal regulations for payment platforms.

What kind of credit cards do you accept?

"In the United States, our third-party credit card processor accepts all the major credit cards including:

- *VISA*

- *Mastercard*

- *Maestro*

- *American Express*

- *Discover*

- *JCB*

- *UnionPay*"

What are taxes & fees?

Our plans don’t include tax. If you are required to pay tax on your JumpySIM plan, it will appear in your receipt.

What payment methods do you currently support?

Currently, we support Apple Pay, Google Pay and Credit Cards.

Can I add more than one credit card?

Yes, you can add more than one credit card in the myJumpy portal under Settings → Add Payment Method → Add Credit Card. Please make sure to select which card you would want to use as a default payment method.

Can I get a refund for my purchased plans?

You may cancel your service at any time however no refunds are provide for any unused time. Please refer to the Gigs Plan Terms of Service for the full refund policy.

I didn't receive an order receipt. What should I do?

You should have received a receipt to the email address you used to sign up. Please check your Spam or Junk folder for the email if it's not in your inbox. Alternatively a copy of your receipt can be downloaded from your MyJumpy account under Settings → Payment History.

Plans

How do I cancel my plan?

You can cancel your subscription by logging into your myJumpy account, going to 'My Plans' section, selecting your plan by clicking on ‘Plan Details’, clicking into ‘Manage Subscription’ and choosing 'Cancel Subscription'. Canceled subscriptions will then automatically expire on the last day of the billing cycle.

Can I pause my plan?

At the moment, JumpySIM does not allow you to pause your subscription. However, you can cancel — see 'How do I cancel my plan?'.

Can I switch between two plans?

At the moment, JumpySIM does not allow you to switch between two subscription plans mid billing cycle. However, you can cancel your current plan and purchase a new plan at any time. Please be mindful of billing cycles if you choose to do this, as your current plan payment will have already been made. Any new plan purchases will be activated immediately after payment.

Frequently Asked Questions